Ingram Micro Customer Service Department
Ingram Micro's Customer Service Representatives are ready to assist you with any post-sales issues, including lost shipments, short shipments, damaged shipments, billing errors, stock balancing, defective product replacement, and shipping errors.
You must obtain a RMA (Returned Merchandise Authorization) number prior to returning product. RMA numbers are only valid for 20 days from issuance.
Email coverage from 9:00 AM ET to 6:00 PM ET
Phone support from 11:00 AM ET to 4:00 PM ET
Email: customer.service@ingrammicro.com
Toll Free: (800) 274-4800
Help Guides:
Frequently asked questions
Customer Service tools
Requesting an RMA or Claim
Click here to watch the RMA instructional video
Policies:
RMA / Claim Email Templates:
General Customer RMA Returns click here
General Customer Claim Requests click here
Elite Customer RMA Returns click here
Elite Customer Claim Requests click here
Cisco, Meraki, or SmartNet Returns, click here